Refund Policy

At MARKETANA, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our Refund Policy is designed to give you peace of mind.

1. Returns Eligibility

• Items must be returned within 14 days of delivery.

• Products must be unused, unopened, and in their original packaging.

• Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

• Opened or used toys.

• Personalized or custom-made items.

• Clearance or final sale products.

3. Refund Process

• Once we receive and inspect your return, we will notify you of the approval or rejection.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Shipping fees are non-refundable.

4. Exchanges

• We only replace items if they are defective or damaged upon arrival.

• To request an exchange, contact us within 48 hours of receiving your order.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at support@marketana.com with your order details and photos of the issue. We will arrange a replacement or refund.

6. Return Shipping

• Customers are responsible for return shipping costs unless the product is defective or incorrect.

• We recommend using a trackable shipping service to ensure your return reaches us.