Shipping Policy

At MARKETANA, we aim to deliver your favorite toys quickly, safely, and at affordable rates. Please read our Shipping Policy to understand how we process and deliver your orders.

1. Processing Time

• Orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods & Delivery Time

We offer standard and express delivery options:

• Standard Shipping: 5–10 business days.

• Express Shipping: 2–5 business days.

• Delivery times may vary based on your location and courier delays.

3. Shipping Charges

• Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

• Free Shipping may be offered on orders above a certain amount (check current promotions on our store).

4. Order Tracking

• Once your order is shipped, you will receive a confirmation email with a tracking number.

• You can track your package directly through the courier’s website.

5. International Shipping

• We currently ship to selected countries. Shipping times and rates may vary by region.

• Customers are responsible for any customs duties, taxes, or import fees charged by their country.

6. Delayed or Lost Packages

• While we strive for timely deliveries, unforeseen delays may occur due to courier issues, weather, or customs.

• If your package is delayed or lost, please contact us at support@marketana.com and we will assist you.

7. Incorrect Address

• Please ensure your shipping details are correct at checkout.

• MARKETANA is not responsible for delays or lost packages caused by incorrect addresses provided by the customer.